Our bookings are non-cancellable and non-refundable.
However, when a booked passenger fails to fly, for whichever reason (no-show, cancellation, etc.), they are entitled to having the passenger taxes reimbursed according to European law.
In this case, our support team will ask you for the amount of passenger taxes to reimburse. Without a reply within 72 hours, we will need to apply a flat rate of 12% of the ticket.