Our bookings are non-cancellable, non-refundable.
However, when a booked passenger fails to fly, for whichever reason (no-show, cancellation, etc.), they are entitled to having the passenger taxes reimbursed according to European law.
In this case, our support team will ask you the amount of passenger taxes to reimburse. Without a reply within 72 hours, we will need to apply a flat rate of 12% of the ticket.