Schedule changes termes of use

To avoid legal claims, we require that fewer than 1 per cent of your bookings undergo a Schedule Change.

We, therefore, ask that you do not post a flight with an unconfirmed schedule.

As soon as you get information about a change in one of your flights, please inform us as soon as possible at support@citizenplane.com.

When we are told about a Schedule Change, we modify the existing flight schedule so bookings can be at all times with the proper schedule.
We also take care of notifying the passengers. 

Then they can choose between keeping their ticket or being reimbursed for their flight. 

Here is what the message they will get will look like: You will get an email notifying you when the passenger accepts (red email) or refuses (green email) the change. Each booking will show up as either "CONFIRMED" or "CANCELED" on your platform, as well as on the flight's final PNL.

Please be aware of the following:

• Any voucher you might send us will automatically be deleted and will not be taken into account as a schedule change notification.
• Avoid Schedule Changes within two weeks of the flight's departure date. Under this delay, you would fall under EU-261 regulations, which may imply extra compensation in line with European legislation.